FREQUENTLY ASKED QUESTIONS
There are several factors that affect the time it takes to complete a removal. The obvious ones are the amount of goods and the distance they are moving. Some may be less obvious but are just as important. Simple things like having to park nine feet further from your house due to parked cars can severely change the time it takes to load or unload. Try to inform us of anything that may happen or be different on the day of your removal, even if it does not seem that important.
We have specialist vehicles, equipment and staff experienced in moving pianos.
Gracious movers prices are tailored to your needs. Our basic service supplies you with a removal van with crew and includes travelling, but you may choose extra services such as packing and storage too.
Yes, your goods will be covered by insurance during your removal and during storage. During your removal, your goods will be insured up to £10,000 per van and during storage they will be insured up to £5,000 per container, always read the full details of insurance and the terms and conditions.
We stock boxes for moving house at our offices and we often include moving boxes in the price of our removals. Of course, you can buy house moving boxes from Gracious movers and we will even ship removal boxes direct to you. Our boxes for moving are strong and made from good quality materials – why not goto our shop for our moving house boxes prices and checkout?
We are able to carry out your removal at any time that is convenient to you, different days and times may carry a premium to reflect the extra cost of staff.
The size of the removal team is decided by our staff based on the information we have and is usually between two and five men. The decision depends on the amount of goods to move and the overall schedule for your move. We will be responsible for allocating enough staff for your move.
Most removal companies use a variety of boxes however there are two main types, a book box and a general purpose box. A general purpose box is often referred to as a Pack 2 or a tea chest box and is 18″ x 18″ x 18″. The book box is smaller to restrict its weight and is suitable for heavier items not just books. It is also known as a Pack 6 and is 18″ x 13″ x 13″.
Once you have accepted our Quote, we require full payment on the day of your removal. This can be paid via, debit or credit card and BACS.
If parking is difficult outside your property or there are restrictions, you will need to contact your local council and organise parking. We can advise how much room or time will be required to carry out your removal. Any parking fines incurred will be added to your final bill and be paid by you.
For larger relocations a move manager is an option we recommend. This option gives you a familiar face to deal with directly and their experience is invaluable if something unforeseen happens. This also leaves your own staff free to continue with their own duties.